Q: What types of coding do you offer? A: We specialize in HCC (risk adjustment), Pro Fee, E/M leveling, inpatient and outpatient coding, and specialty coding (e.g. oncology, cardiology). All services are handled by certified coders.
Q: Are your coders certified? A: Yes. All coders hold valid credentials such as CRC, CPC, CCS, or equivalent. We only assign coders trained in the specific coding domain requested.
Q: Do you offer QA review? A: Absolutely. U.S.-based QA specialists review every chart before delivery. Clients may also request custom QA reports as an add-on.
Q: How do you ensure compliance? A: We operate within HIPAA-compliant workflows, follow CMS and payer guidelines, and use secure remote platforms for all chart handling.
Q: Can I request a trial before committing? A: Yes — we offer a free 25-chart trial so you can experience our workflow and quality before deciding.
Q: What’s your turnaround time? A: We offer 48-hour standard turnaround for most chart volumes. Urgent or same-day options may be available on request.
Q: Do you integrate with PMPM platforms? A: Yes. We’re experienced with platforms like Inovalon, Cotiviti, Cognisight, and more. Our coders can work directly in your environment.
Q: What makes your coders different from other agencies?
A: Our coders are not just certified—they’re tested, vetted, and supported by U.S.-based QA professionals. We use AI-assisted tools to boost speed and accuracy while maintaining human oversight for judgment, compliance, and documentation integrity.
Q: How quickly can we get started? A: We can typically begin onboarding within 24–48 hours of agreement. This includes NDA signing, access setup, coder assignment, and a pilot chart review if requested.
Q: Can we track progress or request reports? A: Yes. We provide regular QA reports, error trend tracking, and performance updates based on your preferred schedule.
